We are happy to exchange or refund goods if returned within 7 days of purchase and provided that they remain unused, unopened, in their original condition and packaging with all materials, manuals and accessories intact. All returns must be accompanied by a valid receipt or confirmation email including your order reference number.
Returning an Unwanted Item
If you wish to return an unwanted item, you may do so, once you notify us within 7 days of receipt of the order via the online Contact Us form. We will be in touch as soon as we are notified of the return. The item must be unused, in its original condition and packaging with all materials, manuals and accessories intact. Please note that it is your responsibility to return this item in protective packaging and you are responsible for return postage costs. You must also ensure that you quote your order reference number on the return. We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received otherwise than in accordance with these requirements.
Once the item is received back by us it will be checked and, granted it meets these conditions, we will then offer a refund for this item. Refunds will be applied to the credit card or PayPal account that was used to purchase the item. Please see Refunds here for further details.Returning Incorrect Items
Upon delivery, it is the customer's responsibility to check the contents of their packages and inform us of any discrepancies at the earliest opportunity.
Please note that some items may be dispatched in an outer carton that differs in description to that of the items ordered. If you receive an item which differs in description please ensure that you check inside the box to confirm that the correct items are not inside the box.
Where you have received the incorrect item(s), we will arrange collection of the incorrect items on a date suitable for you within 7 days of the correct item being delivered. Where the correct item has been delivered and the incorrect item has not been collected or otherwise returned to us, then you will be liable for the cost of the incorrect item(s).
Returning a Damaged or Faulty Item
Damaged in Transit
We strive to ensure all your purchases reach you in perfect condition. If you receive a delivery and the item is damaged please refuse the delivery and notify us within 24 hours via our online contact us form here. Where the damage is not noticeable until you open your parcel, after you have signed for delivery then you must notify us within 24 hours via our online contact us form here. We will then advise on how best to proceed. Please check all contents on receipt of your order.
We are unable to accept a return of goods damaged in transit unless you notify us within 48 hours of receipt of your order.
In the unlikely event that you receive a faulty item you may return this item to us for inspection/testing. This item will be inspected and if it is confirmed as faulty then we will issue a suitable form of redress (replacement / repair / refund) which is at our discretion.
If an item is not deemed faulty following inspection, then we are unable to offer a replacement or refund. A reason will be given as to why the product is in dispute. We are happy to return such items to the customer at the customer's cost. In Dispute items will be retained by us for 30 days from the date of notification to the customer that no fault has been found and may be destroyed by us after this time where the cost of re-shipping the item to the customer has not been received.
We suggest that, before you return an item as faulty, please ensure you have checked the batteries are charged.
Returning a Large Bulky Item
For the purposes of this returns policy, "large bulky items" means any items that are over 30kg.
If you are unhappy with your large item, you may return it to us within 7 days of the date of delivery. The item must be in its original condition, with all packaging materials, manuals and accessories intact. We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received otherwise than in accordance with these requirements. You are responsible to pay the cost of returning the goods and must ensure that it is returned in protective packaging.
If your item is damaged or faulty please click here.