Terms & Conditions

Welcome to Thats What I Want's website. This website is operated out of Johannesburg South Africa. See here for more About Us.

These terms and conditions are provided by Thats What I Want and set out the terms and conditions under which you may use our website. Your use of this website constitutes acceptance of these terms and conditions. If you do not accept the terms and conditions, then you may not use the website.

These terms and conditions may be revised at any time by us updating the website. Changes to these terms and conditions will be effective immediately when they are posted on the website. We reserve the right to close any, or all, of the website at any time, and to amend or correct any website content, with or without prior notice.

Our Privacy Policy can be found here. Our privacy policy supplements these terms and conditions and by using our website, you will be deemed to have read and accepted our privacy policy.

We consider and confirm that all and any linked content to other documents and/or areas of our website form part of our Terms and Conditions.

Access to Website / Copyright
We are the owner (or licensee) of all copyright, trade marks and all other intellectual property rights in our website, and in the material and/or content published on it. You are permitted to use such material and/or content only as expressly authorized by us (or our licensors).  You acknowledge and agree that the material and/or content published on this website is made available for your personal non-commercial use only and that you may only download such material and/or content for the purpose of using this website. You further acknowledge that any other use of the material and/or content published on this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and/or content.

You may not systematically extract and/or utilize parts of the content of our website. In particular, you may not, without our prior written permission:

redistribute or modify any of the content of our website
remove any copyright or trade mark notices from any copies of the content,
utilize any data mining, robots or similar data gathering and extraction tools to extract for re-utilization of any parts of the website and/or
create a database in electronic or structured manual form by systematically downloading and storing all or any of the content of our website.

 

Your Account
If you use our website, it is your responsibility to ensure the confidentiality of your account and password and that no unauthorized persons have access to them. You agree to accept responsibility for all activities that occur under your account or password. We shall not be liable to any person for any loss or damage that may arise as a result of your failure to keep your password and account protected.

Please ensure that your personal details are up to date. Click here to do this now.

We reserve the right to refuse access to our website, terminate accounts, remove or edit content or cancel orders at our discretion. If we cancel an order, you will not be charged.

Terms and Conditions of Sale

The technical steps required to create the contract between you and us for online purchases are as follows:

You place the order for your products on our Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Thats What I Want (Pty Ltd).
As soon your product is shipped from the respective warehouse, we will send you a 'dispatched' confirmation email.
Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered.
You will be separately notified in the event that we do not accept your order, or where you have otherwise cancelled your order.
A contract is formed between us when (and not before) we dispatch your order.

By placing an order with us you agree that:

1. Any information provided by you will be true, accurate, current and complete
2. You are the authorized holder of any credit or debit card you may use on the website
3. You will notify us immediately of any changes to any information you have submitted to the website
4. We may collect, store and use information about you in accordance with our Privacy Policy
5. You will only use the material on the website for your personal use only, and not for any commercial purpose whatsoever
6. By clicking Confirm Order you are confirming your acceptance of these terms and conditions and that you are giving us permission to pre-authorize your account upon order and debit your account upon dispatch/collection.
7. E-mails sent will be deemed as read, it is your responsibility to ensure that the email address supplied is accurate and capable of receiving our e-mails
8. You have read and accept all terms and conditions including in particular the terms in relation to Shipping and Delivery, Returns & Refunds (below) and Data Protection.

We reserve the right to vary these terms and conditions at any time but, in respect of any ordered goods, the terms and conditions which apply shall be those which the customer has accepted when an order has been placed. Once an order is placed customers are deemed to have read and agreed to the terms and conditions.

Any errors regarding website based information, quotation, price list, acceptance of offer, invoice or other documentation or information issued by us may be subject to correction without any liability on our part.

Visa & Mastercard Payments

Please that we currently only accept Visa & Mastercard Payments via our Pay Fast & PayGate portal. 

Manual or EFT Payments

We do not currently accept EFT payments. Please feel free to email us at sales@thatswhatiwant.co.za for any and all quotation enquiries.

Order Cancellation

Due to the quick turnaround of orders we are unable to amend an order once it has been placed. Customers must ensure they check their order carefully before submitting it.

Please note that you are entitled to cancel this order contract if you so wish provided that you exercise your right and notify us no longer than 7 working days after the day on which you receive the Product(s).

If you wish to exercise your right to cancel this contract we will refund the original purchase price and delivery charge, provided that you have notified us in writing no longer than 7 working days after the day on which you receive the Product(s), that you have taken reasonable care of the Product(s) and ensured that they remain unused and unopened. Please see our Returns policy for further details.

Shipping and Delivery

We are delighted to offer a number of different shipping and delivery options to cater to our customers' requirements. We try to offer the best and most competitive shipping rates and any charges are only covering the cost of shipping as incurred by us from our third party delivery service providers. Where possible, we subsidize the shipping charge and do not pass this on to our customers. Please see here for further details on Shipping and Delivery options and terms.

Delivery Time-frames
It is our objective to achieve on time delivery on all orders. We monitor our delivery partners and our experience is that delivery is successfully effected within the chosen delivery time period in 99% of cases.

We use a number of third party courier service providers and on occasion human error may cause a package to be misdirected. Once dispatched, the on time delivery of a package is the responsibility of the relevant courier company and Thats What I Want cannot be held responsible for a package not reaching its destination on time.

In order to avoid disappointment, we suggest that customers place orders well in advance of parties and Christmas to allow for any unforeseen delays.

For more help and advice on what to do in the event that you do not receive your order within the expected time-frame, please see our Shipping & Delivery FAQs here.

We are happy to exchange or refund goods if returned within 7 days of purchase and provided that they remain unused, unopened, in their original condition and packaging with all materials, manuals and accessories intact. All returns must be accompanied by a valid receipt or confirmation email including your order reference number.

Online returns

Returning an Unwanted Item
If you wish to return an unwanted item, you may do so, once you notify us within 7 days of receipt of the order via the online Contact Us form. We will be in touch as soon as we are notified of the return. The item must be unused, in its original condition and packaging with all materials, manuals and accessories intact. Please note that it is your responsibility to return this item in protective packaging and you are responsible for return postage costs. You must also ensure that you quote your order reference number on the return. We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received otherwise than in accordance with these requirements.

Once the item is received back by us it will be checked and, granted it meets these conditions, we will then offer a refund for this item. Refunds will be applied to the credit card or PayPal account that was used to purchase the item. Please see Refunds here for further details.

Returning Incorrect Items

Upon delivery, it is the customer's responsibility to check the contents of their packages and inform us of any discrepancies at the earliest opportunity.

Please note that some items may be dispatched in an outer carton that differs in description to that of the items ordered. If you receive an item which differs in description please ensure that you check inside the box to confirm that the correct items are not inside the box.

Where you have received the incorrect item(s), we will arrange collection of the incorrect items on a date suitable for you within 7 days of the correct item being delivered. Where the correct item has been delivered and the incorrect item has not been collected or otherwise returned to us, then you will be liable for the cost of the incorrect item(s).

Returning a Damaged or Faulty Item

Damaged in Transit
We strive to ensure all your purchases reach you in perfect condition. If you receive a delivery and the item is damaged please refuse the delivery and notify us within 24 hours via our online contact us form here. Where the damage is not noticeable until you open your parcel, after you have signed for delivery then you must notify us within 24 hours via our online contact us form here. We will then advise on how best to proceed. Please check all contents on receipt of your order.

We are unable to accept a return of goods damaged in transit unless you notify us within 48 hours of receipt of your order.

Faulty Item
In the unlikely event that you receive a faulty item you may return this item to us for inspection/testing. This item will be inspected and if it is confirmed as faulty then we will issue a suitable form of redress (replacement / repair / refund) which is at our discretion.

If an item is not deemed faulty following inspection, then we are unable to offer a replacement or refund. A reason will be given as to why the product is in dispute. We are happy to return such items to the customer at the customer's cost. In Dispute items will be retained by us for 30 days from the date of notification to the customer that no fault has been found and may be destroyed by us after this time where the cost of re-shipping the item to the customer has not been received.

We suggest that, before you return an item as faulty, please ensure you have checked the batteries are charged.

Returning a Large Bulky Item
For the purposes of this returns policy, "large bulky items" means any items that are over 30kg.

If you are unhappy with your large item, you may return it to us within 7 days of the date of delivery. The item must be in its original condition, with all packaging materials, manuals and accessories intact. We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received otherwise than in accordance with these requirements. You are responsible to pay the cost of returning the goods and must ensure that it is returned in protective packaging.

If your item is damaged or faulty please click here.

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