Terms & Conditions

Welcome to Thats What I Want's website. This website is operated out of Johannesburg South Africa. See here for more About Us.

These terms and conditions are provided by Thats What I Want and set out the terms and conditions under which you may use our website. Your use of this website constitutes acceptance of these terms and conditions. If you do not accept the terms and conditions, then you may not use the website.

These terms and conditions may be revised at any time by us updating the website. Changes to these terms and conditions will be effective immediately when they are posted on the website. We reserve the right to close any, or all, of the website at any time, and to amend or correct any website content, with or without prior notice.

Our Privacy Policy can be found here. Our privacy policy supplements these terms and conditions and by using our website, you will be deemed to have read and accepted our privacy policy.

We consider and confirm that all and any linked content to other documents and/or areas of our website form part of our Terms and Conditions.

Access to Website / Copyright
We are the owner (or licensee) of all copyright, trade marks and all other intellectual property rights in our website, and in the material and/or content published on it. You are permitted to use such material and/or content only as expressly authorized by us (or our licensors).  You acknowledge and agree that the material and/or content published on this website is made available for your personal non-commercial use only and that you may only download such material and/or content for the purpose of using this website. You further acknowledge that any other use of the material and/or content published on this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and/or content.

You may not systematically extract and/or utilize parts of the content of our website. In particular, you may not, without our prior written permission:

redistribute or modify any of the content of our website
remove any copyright or trade mark notices from any copies of the content,
utilize any data mining, robots or similar data gathering and extraction tools to extract for re-utilization of any parts of the website and/or
create a database in electronic or structured manual form by systematically downloading and storing all or any of the content of our website.

 

Your Account
If you use our website, it is your responsibility to ensure the confidentiality of your account and password and that no unauthorized persons have access to them. You agree to accept responsibility for all activities that occur under your account or password. We shall not be liable to any person for any loss or damage that may arise as a result of your failure to keep your password and account protected.

Please ensure that your personal details are up to date. Click here to do this now.

We reserve the right to refuse access to our website, terminate accounts, remove or edit content or cancel orders at our discretion. If we cancel an order, you will not be charged.

Terms and Conditions of Sale

The technical steps required to create the contract between you and us for online purchases are as follows:

You place the order for your products on our Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Thats What I Want (Two Can Do).
As soon your product is shipped from the respective warehouse, we will send you a 'dispatched' confirmation email.
Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered.
You will be separately notified in the event that we do not accept your order, or where you have otherwise cancelled your order.
A contract is formed between us when (and not before) we dispatch your order.

By placing an order with us you agree that:

1. Any information provided by you will be true, accurate, current and complete
2. You are the authorized holder of any credit or debit card you may use on the website
3. You will notify us immediately of any changes to any information you have submitted to the website
4. We may collect, store and use information about you in accordance with our Privacy Policy
5. You will only use the material on the website for your personal use only, and not for any commercial purpose whatsoever
6. By clicking Confirm Order you are confirming your acceptance of these terms and conditions and that you are giving us permission to pre-authorize your account upon order and debit your account upon dispatch/collection.
7. E-mails sent will be deemed as read, it is your responsibility to ensure that the email address supplied is accurate and capable of receiving our e-mails
8. You have read and accept all terms and conditions including in particular the terms in relation to Shipping and Delivery, Returns & Refunds (below) and Data Protection.

We reserve the right to vary these terms and conditions at any time but, in respect of any ordered goods, the terms and conditions which apply shall be those which the customer has accepted when an order has been placed. Once an order is placed customers are deemed to have read and agreed to the terms and conditions.

Any errors regarding website based information, quotation, price list, acceptance of offer, invoice or other documentation or information issued by us may be subject to correction without any liability on our part.

Order Cancellation

Due to the quick turnaround of orders we are unable to amend an order once it has been placed. Customers must ensure they check their order carefully before submitting it.

Please note that you are entitled to cancel this order contract if you so wish provided that you exercise your right and notify us no longer than 7 working days after the day on which you receive the Product(s).

If you wish to exercise your right to cancel this contract we will refund the original purchase price and delivery charge, provided that you have notified us in writing no longer than 7 working days after the day on which you receive the Product(s), that you have taken reasonable care of the Product(s) and ensured that they remain unused and unopened. Please see our Returns policy for further details.

Shipping and Delivery

We are delighted to offer a number of different shipping and delivery options to cater to our customers' requirements. We try to offer the best and most competitive shipping rates and any charges are only covering the cost of shipping as incurred by us from our third party delivery service providers. Where possible, we subsidize the shipping charge and do not pass this on to our customers. Please see here for further details on Shipping and Delivery options and terms.

Delivery Time-frames
It is our objective to achieve on time delivery on all orders. We monitor our delivery partners and our experience is that delivery is successfully effected within the chosen delivery time period in 99% of cases.

We use a number of third party courier service providers and on occasion human error may cause a package to be misdirected. Once dispatched, the on time delivery of a package is the responsibility of the relevant courier company and Thats What I Want (Two Can Do) cannot be held responsible for a package not reaching its destination on time.

In order to avoid disappointment, we suggest that customers place orders well in advance of parties and Christmas to allow for any unforeseen delays.

For more help and advice on what to do in the event that you do not receive your order within the expected time-frame, please see our Shipping & Delivery FAQs here.

Returns

We are happy to exchange or refund goods if returned within 7 days of purchase, provided the goods are unused, unopened, in their original condition and packaging with all materials and/or accessories intact. All returns must be accompanied by a valid receipt or, for online returns, your order reference number.

Please see our here for full details and terms on our Returns policy.

Refunds

We aim to process all refunds as quickly as possible. During our busy season (October through to December) please allow up to 14 working days for refunds and replacements to be processed. All refunds will be made using the same payment method where goods are purchased in store and using the same card or PayPal account used at the time of placing the order for good purchased online.

The customers' rights are not affected.

Please note that the time taken to process a refund and/or release any pre-authorisation taken on your card may vary depending on your bank or credit card provider. In our experience, it can take up to 8 days. This processing time is completely outside of our control and any delay is not on the part of Thats What I Want (Two Can Do).

 

Data Protection

Your privacy is very important to us. We will never release your personal details to any company outside of Thats What I Want (Two Can Do) for mailing or marketing purposes.We confirm that your personal information will only be used in accordance with our Privacy Policy.

Description of Products

We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct.

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